Warranty & Support — Quick Guide

Not sure who to contact?
Start with us at
info@anthonysespresso.com — we’ll guide you to the correct warranty or service channel.

In general:

We handle warranty service for many brands we sell
Some brands require manufacturer-direct support
If you’re unsure, we’ll help you figure it out

Damaged or Dead-On-Arrival (DOA) Items

We carefully inspect and package every machine before shipping. If your order arrives damaged or does not function on arrival, we’ll help guide you through the next steps.

What to do first:

Contact us at info@anthonysespresso.com with your order number and a brief description of the issue
Photos or video may be requested to help determine the best course of action

How DOA issues are handled:

Brands serviced directly by Anthony’s Espresso:
If the machine is confirmed as Dead-On-Arrival and cannot be repaired, we will assist with a replacement or alternative solution, subject to availability.
Manufacturer-direct brands (including Breville and Jura):
Warranty troubleshooting and DOA determination must be handled directly by the manufacturer. These brands typically require initial diagnostics before approving replacement or exchange.

We will help direct you to the correct manufacturer support channel and ensure you know what to expect.

Important notes:

Original packaging must be retained until the issue is resolved
Damage caused by misuse, improper setup, or scale buildup is not considered DOA
Manufacturer approval is required before any replacement or exchange for manufacturer-direct brands

If you’re unsure whether your issue qualifies as DOA or which process applies, contact us first — we’re happy to help guide you.

Warranty Support

All products are covered by the manufacturer’s warranty.

Authorized Warranty & Service Providers (Anthony’s Espresso)

We are authorized warranty and service providers for the following brands:

Brand	Authorization	Transportation Cost
De’Longhi	Full Authorization (Purchased Anywhere)	Covered by Manufacturer
Philips	Full Authorization (Purchased Anywhere)	Covered by Manufacturer
Gaggia	Full Authorization (Purchased Anywhere)	Not Covered
Miele (Countertop)	Full Authorization (Purchased Anywhere)	Not Covered
KitchenAid	Full Authorization (Purchased Anywhere)	Covered
Bezzera	Authorized when purchased from Anthony’s Espresso	Covered
Quick Mill	Authorized when purchased from Anthony’s Espresso	Covered
Bellucci	Full Authorization (Purchased Anywhere)	Not Covered
Saeco	Full Authorization (Purchased Anywhere)	Not Covered
La Marzocco	Full Authorization (Purchased Anywhere)	Not Covered
Essse	Full Authorization (Purchased Anywhere)	Not Covered
Lavazza	Full Authorization (Purchased Anywhere)	Not Covered
Lelit	Authorized when purchased from Anthony’s Espresso	Not Covered
Comerco (Extended Warranty)	Authorized when purchased from Anthony’s Espresso	Not Covered

Note: Bezzera and Quick Mill warranty service may be handled by a third-party service provider depending on your region. Please contact us and we will direct you to the nearest authorized location.

Manufacturer-Direct Warranty Support

For the brands below, warranty service is handled directly by the manufacturer:

Brand	Warranty Provider	Contact Details
Jura	Jura Canada	Jura Warranty & Service (Canada) Phone: 1-905-501-7600
Baratza	Baratza	Email: support@baratza.com Phone: 1-877-701-2021
Rocket Espresso	Faema Canada	Rocket Espresso Warranty Support Toll-Free: 1-877-323-6226
DF Grinders	Eight Ounce Coffee	hello@eightouncecoffee.ca
Fellow	Eight Ounce Coffee	hello@eightouncecoffee.ca
SMEG	SMEG Canada	Email: sda-warranty@smegcanada.com Phone: 1-800-334-7634

Important Warranty Information

Damage caused by calcium buildup, misuse, or customer negligence is not covered under any warranty.

If you’re unsure about warranty coverage or where to start, we’re happy to help guide you. Please email us at info@anthonysespresso.com.

Warranty Information and Support